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help@bookthebet.com | |
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1-888-626-0675 | ||||||||||
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| General Questionss | ||||||
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| Q. Are you a legal company? | ||||||
| A. Yes. We are licensed in by the government of Costa Rica which allows us to legally accept bets via the telephone and over the Internet from anywhere in the world. | ||||||
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| Q. Is it legal for me to wager with your company? | ||||||
| A. Yes. When you bet offshore, you are wagering against a balance that you have in your account at BookTheBet Sportbook & Casino. You are calling into another country where we are legally allowed to accept international wagers. | ||||||
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| Q. Are my winnings reported to the IRS? | ||||||
| A. No. It is the responsibility of the customer to check with their local, state and federal jurisdictions concerning winnings. BookTheBet does not report to the IRS because it is a foreign owned company. | ||||||
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| Q. Is BookTheBet licensed? | ||||||
| A. Yes. BookTheBet is a fully licensed Sportbook & On-line Casino operating in Costa Rica. As such, BookTheBet abides by the laws and regulations of the Costa Rican jurisdiction. These regulations require that BookTheBet operates under the authority and within the extent of its gaming license. Thus, to ensure customer confidence in the soundness of the gaming system, BookTheBet voluntarily agrees to make their systems, algorithms and practices available for inspection and review by any legitimate gaming commission or governmental authority. | ||||||
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| Q. Is BookTheBet audited for fairness? | ||||||
| A. Yes. BookTheBet Sportbook and Casino games are independently tested and audited for fairness in accordance with our gaming license. BookTheBet software uses a Random Number Generator in gaming algorithms that was independently tested by TechLab Inc. a leading software testing laboratory. The results were found to be statistically random based on the results of the chi-square, entropy and arithmetic mean tests. Furthermore, the Random Number Generator is continually tested to ensure constant game fairness. As such, all game results conform with the rules, payout regulations and standards of fairness found in major Las Vegas Casinos. | ||||||
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| Q. When I call BookTheBet, who will I be speaking with? | ||||||
| A. You will be talking to one of our fully trained, English speaking operators who are able to quickly assist you in all your needs when wagering. All calls are recorded for your protection. Feel free to call us at ANY time if you have any other questions or comments. |
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| Account Maintanence Questions | ||||||
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How will I receive my winnings? | |||||
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What is the minimum deposit needed to open an account? | |||||
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Are there any Membership fees? | |||||
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Q. How do I open an account? |
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A. You have two options when opening an account with BookTheBet: |
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Q: How do I deposit money? |
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A. You can deposit funds using any of the following ways: |
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Q. How do I know my money is safe? |
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A. All customer deposits are held in an insured escrow account until the outcome of a wager is determined. |
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| Q. Is my BookTheBet account secure? | ||||||
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A. Yes. All transactions at BookTheBet are encrypted and decrypted using security algorithms implemented in the BookTheBet proprietary software and gaming servers. Thus, all deposits and withdrawals at BookTheBet made online are in real time and secured by the same technology used by the world's largest financial institutions. |
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| Q. Will I receive a signup bonus? | ||||||
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A. Yes. At BookTheBet, when you open a new account, you will receive a bonus equal to at least 25% of your Initial Deposit. From time to time, we have special promotions, which provide for additional bonuses. Please Click Here to view our current bonus promotion. |
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Q. When can I ask for a payout? |
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A. Payouts can be requested 7 days a Week, 24 hours a day. The length of time it takes to receive a payout depends on the form of payment requested. Neteller, Cash payouts go out the same day, Bank Draft checks and Bank Wire transfers usually take 2-4 business days. |
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Q. How will I receive my winnings? |
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A. You are eligible to receive any winnings within your balance through one of the following. |
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| Q. What is the minimum deposit needed to open an account? | ||||||
| A. There is no minimum deposit to open up an account with BookTheBet. | ||||||
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| Q. Are there any Membership fees? | ||||||
| A. It costs you nothing to become a member. There are no dues or fees applied. All funds sent are for your wagering purposes only. | ||||||
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| Technical Questions | ||||||
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What are the system requirements? | |||||
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I am having problems running the casino. What am I doing wrong? | |||||
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What do I do if I get disconnected while I am betting? | |||||
| Q. What are the system requirements? | ||||||
| A. Any Windows computer (Windows 95, 98 NT, 2000 or Windows XP). Most every computer meets the following minimum requirements: A modem with 28.8 KB connection speed. 32 Megabytes of RAM 9 MB of free hard drive space High Color (16 bit) Video Card that is capable of displaying 65,536 colors at 800 x 600 resolution. |
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| Q. Will your Sportsbook & Casino work on my computer? | ||||||
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A. BookTheBet's Sportsbook & Casino will work on any Windows™ based computer which can surf the World Wide Web using a browser like Internet Explorer or Netscape Communicator. In some cases an additional Java VM plug-in will be necesary to fully experience our interactive software. You can download and install this plug-in by CLICKING HERE. |
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| Q. I am having problems running the casino. What am I doing wrong? | ||||||
| A. You need to ensure you have the proper plugins for your internet browser. Our Instant Play casino games run on Java. You can download the Java plugin by CLICKING HERE. |
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| Q. What do I do if I get disconnected while I am betting? | ||||||
| A. If you happen to be in the middle of a game and you get disconnected for some reason, there is no need to panic. The exact state of your game will have been saved when you return to the Sportbook or Casino, so you can continue exactly from where you left off. This only applies if you are in the middle of a game or placing a wager. You are always protected from any accidental monetary loss. | ||||||
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SportsBook Questions |
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What sports can I wager on? | |||||
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What kind of plays/bets do you have? | |||||
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What is your minimum bet? | |||||
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What is your maximum bet? | |||||
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How do I place a wager? | |||||
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What if there is a discrepancy with a wager? | |||||
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Where do you get your lines? | |||||
| Q. What sports can I wager on? | ||||||
| A. We accept wagers on ALL Major Sporting Events. This includes Pro and College Football, Pro and College Basketball, Baseball, Hockey, Horse Racing, NASCAR, Boxing, Soccer, Tennis, Golf and lots more. If we can get a line on it, you can bet it. | ||||||
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| Q. What kind of plays/bets do you have? | ||||||
| A. We take action on parlays, round robins, teasers, reverses, if bets, half times, straights, totals and future bets. In general, if you can bet it in Vegas, you can bet it with us. | ||||||
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| Q. What is your minimum bet? | ||||||
| A. The minimum Phone bet is $1. However, for Horse wagers, the minimum is $2 [or a combination of $2]. For our Online Sportsbook, the minimum is $1 and our Online Horse Wagering System, the minimum is $1. | ||||||
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| Q. What is your maximum bet? | ||||||
| A. For a complete list of our minimums and maximums, please see the chart found HERE. | ||||||
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| Q. How do I place a wager? | ||||||
| A. Once you have established your account with us, you will be given a PIN and PASSWORD, which identifies you to our sports consultants. You will now have access to the game lines to place your bets or wager at your convenience online or over the phone. For complete instructions, CLICK HERE | ||||||
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| Q. What if there is a discrepancy with a wager? | ||||||
| A. Our operations are fully computerized and every transaction is digitally recorded. In the event of a discrepancy with a wager, you will be able to listen to the digital playback of your conversation/transaction. The Operations Manager will then decide if an adjustment to your betting account is necessary. These decisions are FINAL. | ||||||
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| Q. Where do you get your lines? | ||||||
| A. We have our own handicapper which gets us a starting line. You decide in what direction the line moves. | ||||||
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